How the inbox is laid out
- A channel rail with an unread count per channel
- A conversation list showing customer, last message and tags
- The thread beside the customer record and full history
Customer relationships
Every channel your customer uses… in one inbox
WhatsApp, calls, email, website messages and social all land in one unified inbox, each conversation tied to a customer record and a sales opportunity, with AI summarising calls and scoring leads.
Unified inbox
AI call analysis
Egypt · Gulf · Iraq · Libya
Search conversations…
Nile Tours11:24
We need a quote for 3 branches…
Khaled Abdullah10:02
Call 4:12 · analysis: high intent
Sharq GarmentsYesterday
Attached the requirements document
New visitor · etolv.comYesterday
The bot opened a ticket automatically
El Morshedy StoresMonday
Agreed, installation next week
Nile Tours
Owner: Ahmed
Morning - we need a booking system for 3 branches.
Welcome 👋 Trio Travel supports branches and permissions. Shall I book a demo today at 4pm?
Works - and we also need GDS integration.
AI suggestion: the customer mentioned "3 branches" and "GDS" - lead score raised to 92, recommending the multi-branch Trio Travel package.
Type a reply… or use a template
Send
One inboxEvery channel on one screen
AI scoringCall analysis and buying intent
5 countriesEgypt · KSA · UAE · Iraq · Libya
Arabic RTLFull Arabic interface, mobile included
Modules
Behind the inbox: a full CRM
A conversation is not just a message - it is the first step in a tracked sales path or support ticket.
Contacts & accounts
- One record per customer, whatever channel they use
- People linked to companies and branches
- Automatic duplicate merging
Sales pipeline
- Stages shaped to your own sales cycle
- Expected value and close probability per deal
- Alerts on stalled opportunities
Support tickets
- Tickets with priority, owner and response time
- Knowledge base and canned replies
- Automatic escalation when a ticket ages
AI layer
- Call summaries written instead of by the rep
- Buying-intent scoring from the conversation
- Suggested next step and suggested reply
Reports & permissions
- Performance by rep, channel and country
- Conversion from conversation to deal
- Fine-grained permissions and sales territories
Channels
The channels it supports
Customers reach you however they like - your team replies from one place instead of five screens.
WhatsApp Business API
Your official business number - conversations, templates and campaigns, every message filed to the customer record.
Calls & telephony
Telephony integration: the call is recorded, matched to the customer, then summarised and scored automatically.
Sales and support mailboxes pull into the system, and replies go out from the same screen with your signature.
Website & chatbot
Contact forms and the chatbot open a conversation or ticket automatically - nothing is copied by hand.
Social messaging
Facebook and Instagram messages enter the same inbox and route to the team by the same rules.
SMS & notifications
Appointment confirmations, collection reminders and status alerts - from the same conversation view.
The problem it solves
One customer, five scattered screens
Someone messages a sales mobile on WhatsApp, emails the next day, and calls the switchboard a week later - retelling the story each time because nobody sees the whole picture. The unified inbox puts all of it on one record.
- Complete interaction history on a single page
- Rule-based automatic assignment across the team
- You keep the customer when a rep leaves - conversations belong to the company
- Faster replies because nobody hops between apps
Every conversation becomes an opportunity in a clear pipeline:
New lead34
Contacted21
Quote sent12
Negotiation7
Won5
Built for
Who it fits
Sales teams
A clear pipeline and follow-ups that stick
Customer service
Tickets with a known response time
Multi-country operations
Different languages, currencies and teams
Phone-heavy businesses
Call recording, summarising and scoring
Questions
Common questions about Etolv CRM
Can it use our existing WhatsApp number?
Yes - we register the number on the official WhatsApp Business Cloud API under your company. The number cannot also be active in the regular WhatsApp app at the same time.
Does call analysis work in Arabic?
Yes - transcription and summarisation support Arabic and its dialects, and scoring is built on what the customer actually said, not a translation.
Can it connect to our ERP?
It can. We connect it to Trio Travel or any system with an API, so invoices and balances appear inside the customer record without switching systems.
Our team works from mobile - is that supported?
Yes, the interface works fully on mobile, so a rep can reply, log a visit and update an opportunity while out of the office.
Other products you may need
Trio Travel
Run a travel agency end to end - bookings, Hajj & Umrah, transport and accounting in one system.
Gfactory
From work order to raw material to finished piece - real cost per style, per line.
Etolv Retail
A fast cashier that works offline, sizes and colours, multi-branch, and books that actually balance.