Private knowledge base
- Reads your pages, PDFs and manuals
- Refreshes when you update the content
- Each client's knowledge stays fully separate
AI support assistant
A support assistant answering your customers around the clock - from your own knowledge
Etolv ChatBot trains on your site, your files and your system data, answers in Egyptian Arabic, Modern Standard Arabic and English, and hands over to a human the moment a question needs a human decision.
Arabic dialects
Private knowledge base
Human handover
24/7Instant replies outside working hours
Your sourcesNot generic answers from the internet
Smart handoverTo the right agent, with a summary
Web & WhatsAppThe same bot across channels
Modules
How it works inside
Not canned replies - it reads your sources and answers in your own words.
Connected to your systems
- Answers order status and balances from your system
- Opens a ticket in the CRM automatically
- Books an appointment or captures lead details
Multiple channels
- A site widget styled as your brand
- Official WhatsApp Cloud API
- One conversation continues across channels
Human handover
- Handover rules you define
- The agent receives a conversation summary
- The agent replies from the same inbox
Guardrails
- It will not invent an answer it does not have
- Blocked topics you define
- A full log of every conversation
Analytics
- Most frequent questions
- Share of conversations resolved without a human
- Failed questions, so you can improve the content
What makes it different
A bot that says "I do not know" beats a bot that invents
The worst outcome for a customer is a confident wrong answer. Etolv ChatBot answers from defined sources, shows where each answer came from, and hands over to a human when confidence is low instead of guessing.
- Every answer carries its source
- A confidence threshold you set yourself
- Egyptian dialect understood, not just formal Arabic
- Human review before the bot learns from a reply
The assistant learns from your sources - not from the open internet:
Your website pagesindexed
PDFs and product manualsindexed
Orders and stock databaselive
Frequently asked questionstrained
If the assistant is unsure it says so and hands over to a human - better than a confident wrong answer.
Built for
Who it fits
Online stores
Order and shipping questions
Support teams
Fewer repetitive tickets
Service companies
Appointments and lead capture
Any site with visitors
Turning a visitor into a lead
Questions
Common questions about Etolv ChatBot
Does it understand Egyptian dialect?
Yes, and that is the important part of setup: we tune it on how your customers actually write, using your past conversations, not only formal Arabic.
Where does our data go?
Knowledge and conversations stay in a database dedicated to your company, and a self-hosted model option exists if your policy forbids sending data outside.
How long does setup take?
A first version answering questions from your site is ready within days; tuning continues afterwards based on real customer questions.
Can it work with our ticketing system?
Yes - it connects to Etolv CRM or any system with an API, so it can open a ticket, update its status and report back to the customer.
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